Refund policy
Last updated: October 28, 2026
We hope you love your Alma Gift. If something isn't right, we're here to help.
10-day returns
You can ask for a return within 10 days after your order is delivered. To be eligible, the item must be unused and unlit, in the same condition you received it, and in its original packaging. You will need your order number.
How to start a return
Email us at almagiftcorp@gmail.com with your order number and the item you would like to return. We will reply with the return address and the next steps. Please wait for our reply before sending anything back: items returned without contacting us first may not be accepted.
Return shipping
Return shipping is paid by the customer, unless the item arrived damaged or we sent the wrong item. We recommend a trackable shipping service, because we can't issue a refund for a return that doesn't reach us.
Items we can't accept for return
- Custom, personalized, bulk and event orders
- Candles that have been lit
Damaged, defective or wrong items
Please check your order when it arrives. If an item arrives broken or is not what you ordered, email us within 7 days of delivery with your order number and a photo of the item and the box. We will send a replacement or give you a full refund, including shipping, at no cost to you.
Handmade pieces
Each candle is handmade using molds and made to order, so small differences in color, shape and finish compared with the photos are normal and are not a defect.
Exchanges
The quickest way to get a different item is to return the one you have and place a new order.
Refunds
We will email you when we receive and check your return. Approved refunds are issued to your original payment method within 10 business days; your bank or card company may take a few more days to show it. Original shipping charges are refunded only when the return is due to our mistake or a damaged item.
Cancellations
Our pieces are made to order. You can cancel within 24 hours of placing your order for a full refund by emailing us. After we start making your order we may not be able to cancel it. If we can't ship your order within the time shown in our Shipping Policy, we will email you a new date and you can choose to cancel for a full refund, which we issue within 7 business days.
Questions
Email us at almagiftcorp@gmail.com. We usually reply within 2 business days.
Alma Gift Corp, Miami Beach, Florida